Draft. This text is a placeholder structure and not legal advice. Everything in [square brackets] must be completed, and the page must be reviewed before launch.
Refunds
Last updated: 2026-11-02
Right of withdrawal for consumers
[Describe the 14-day right of withdrawal for consumers, and how it ends early for digital content when the customer agrees explicitly and confirms that they lose the right. The wording must come from a lawyer or a legal text service.]
How to contact us
[Describe how a customer declares the withdrawal or asks for a refund.]
Decision needed
- Do not write "no refunds for digital products". For consumers in Germany the right of withdrawal exists, and it only ends early if the checkout follows the legal steps exactly.
- Find out how the checkout of your payment provider handles the consent and the confirmation, and who sends them.
- Decide whether you also want to offer a voluntary refund, and under which conditions.